![]() Twilio also offers a help center which provides a central means for customers to get all of their SMS queries answered. Clickatell also has a reputable clientele list with the following customer success stores:īoth Clickatell and Twilio offer 24/7 support with contact forms, FAQ pages, and blogs. Twilio services highly renowned businesses including AirBnB, American Red Cross, Nordstrom and Lyft. Twilio suggests that they are also anti-spam compliant and have their privacy policies in place. These providers include T-Mobile, AT&T, Cellcom, iWireless, and more.Ĭlickatell clearly states that they are anti-spam compliant with USA regulations, including those states by CTIA – The Wireless Association. Twilio is more transparent with this level of reliability, with a 99.95% SLA guarantee, meaning that American businesses can assure that their text messages will be sent almost 100% of the time.Ĭlickatell is supported by the best possible telecommunication providers within the US to ensure that text messages are delivered promptly and successfully. Reliability of SMS providers is measured by the level of up-time SLA guarantee promised by the SMS gateway.Ĭlickatell does not appear to offer a full up-time guarantee on their site, however do state that whilst they cannot promise a 100% SLA 100% of the time, they will try their best to get the results their customers require. Reliability & Reputation Of Clickatell vs Twilio Short codes also start from $0.0075 and MMS start at $0.0100. ![]() However, incoming text messages will cost businesses the same amount has it is to send SMS messages. Twilio’s SMS charges start from $0.0075 per SMS message for the first 5 million messages, and can be as cheap as $0.0005 for over 1 billion text messages. Twilio has a pay-as-you-go pricing structure meaning that businesses can pay for the amount of the text messages they need (rather than being in a monthly plan). To get your personalised quote on SMS messages, visit their website below. Shown below is an example of a pricing schedule that could be offered to a business wishing to send 10,000 text messages per month. Clickatell also claims on their site that businesses can try their services for free. Instead, there is a SMS pricing estimator which enables businesses to get a personalised quote, depending on the volume of SMS messages required, and the type of service they require (standard delivery, critical delivery, or two-way messages). This fee is not outlined heavily in their website. ![]() On the other hand, Twilio has a pay-as-you-go structure that is suitable for smaller businesses, as they only have to pay for what they need.Īs a more premium provider of the two, Clickatell offers SMS plans in which businesses can pay a monthly fee. Overall, whilst Clickatell and Twilio both have great SMS gateway services, it should be noted that Clickatell is a more premium provider, that has both set up fees and monthly fees, depending on the services a business requires. Multi-channel integration with a single API.Send and receive mass volumes of SMS messages globally.The results from our Clickatell review and Twilio review, found that both mass text message providers offer a great range of SMS features, including: This enables businesses to easily and efficiently send and receive mass text messages for uses such as appointment reminders, alerts, campaigns, short code verifications and more. SMS marketing is extremely important for any business, whether this be for small, medium, or large sized enterprises, as this two-way communication is essential to connect with customers.īoth Clickatell and Twilio use SMS gateway API software that are able to integrate with web applications or mobile phones. Clickatell and Twilio have SMS gateway services that are high respected within the text message industry of not only America, but also world wide.
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